How to use Google Apps 2-Step Verification if you lose your phone

By Drew Mathers | September 21, 2015
  • This procedure is best performed using the Google Chrome web browser.

1

Open your web browser.

1. Open your web browser.

2

Type: mail.google.com

2. Type: mail.google.com

3

Click: mail.google.com

3. Click: mail.google.com

4

Click: Sign In

4. Click: Sign In

5

Enter your email address.

5. Enter your email address.

6

Click: Next

6. Click: Next

7

Enter your email password.

7. Enter your email password.

8

Click: Sign In

8. Click: Sign In

9

Click: Nope

9. Click: Nope

10

Click: Try another way to sign in

10. Click: Try another way to sign in

11

Click: Need help?

11. Click: Need help?

12

Click: I cannot access my phone or backup options

12. Click: I cannot access my phone or backup options

13

Click: Continue

13. Click: Continue

14

Click: Proceed

14. Click: Proceed


Reference: Common issues with 2-Step Verification

Posted in Google Apps