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Start the computer and press the F8 key repeatedly.
Use the up-arrow key to select: Last Known Good Configuration
Press: Enter
Select your desired operating system and press Enter.
Windows XP will start.
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Click: Start
Click: Run
Type: sfc /scannow
Click: OK
Wait for the process to complete.
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Click: Start
Right-click: My Computer
Click: Manage
Click: Device Manager
Notice any errors on the devices list.
Click: Event Viewer
Double-click: System
Notice any errors on the event list.
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Click: Start
Click: Control Panel
a. Click: Network and Internet Connections (if Control Panel is set to Category View)
b. Click: Network Connections (if Control Panel is set to Category View)
c. Double-click: Network Connections (if Control Panel is set to Classic View)
Right-click the network connection showing as: Connected
Click: Repair
Click: Close
Right-click the network connection showing as: Connected
Click: Disable
Right-click the same network connection
Click: Enable
Run the Network Connection Wizard
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Click: Start
Click: Run
Type: msconfig
Click: OK
Click: Selective Startup
Uncheck: Load Startup Items
Click: OK
Click: Restart
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Click: Start
Click: Control Panel
a. Click: Performance and Maintenance (if Control Panel is set to Category View)
b. Click: System (if Control Panel is set to Category View)
c. Click: System (if Control Panel is set to Classic View)
Click: Advanced
Click: [Settings] (under Performance heading)
Click: ( ) Adjust for best performance
Click: [OK]
Click: [OK]
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Click: Start
Click: Control Panel
a. Click: Add or Remove Programs (if Control Panel is set to Category View)
b. Click: Add or Remove Programs (if Control Panel is set to Classic View)
Click: Add/Remove Windows Components
Uncheck: [ ] Indexing Service
Click: [Next >]
Click: Finish
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Click: Start
Click: All Programs
Click: Accessories
Click: System Tools
Click: System Restore
Click: (.) Restore my computer to an earlier time
Click on a date when the computer worked correctly (must be in bold).
Select the desired restore point if more than one is available.
Click: [Next >]
Click: [Next >]
Wait for the process to complete. It can take up to 30 minutes.
Look for the success message. (How to fix: Restoration Incomplete )
Click: [OK]
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Notice the Windows Messenger icon at the bottom right.
Click: Start
Click: All Programs
Click: Outlook Express
Click: Tools
Click: Windows Messenger
Click: Options
Click: Preferences
Uncheck: [ ] Run Windows Messenger when Windows starts
Click: [OK]
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