Note: Microsoft Fix it has been renamed Microsoft Easy fix. Open https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions and follow the instructions.

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  • This procedure only works for some programs. We will use Adobe Reader as an example.
  1. Click: Start
  2. Click: Control Panel
  3. a. Click: Add or Remove Programs (if Control Panel is set to Category View)
    b. Click: Add or Remove Programs (if Control Panel is set to Classic View)
  4. Select the program that is not working.
  5. Click: Change
  6. Select the Repair option.
  7. Click: Next
  8. Wait for the process to complete.
  9. Click: Finish
  10. Click the red X to close Add or Remove Programs.
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  • First, check your antivirus status.
  • This tutorial assumes that there is no antivirus software already installed.
  • There are many good antivirus products available. We will use Avast Antivirus because the license for the free version allows for business or personal use.
  • We will use the Microsoft Internet Explorer web browser. The process will appear slightly different if you use a different web browser.
  1. If virus protection is not found, click: Recommendations
  2. Click: How?
  3. Scroll down to Avast.
  4. Click: Avast
  5. Scroll down to Essential.
  6. Below Essential, click: Download
  7. Click: Download Now
  8. Click: Run
  9. Click: Run
  10. Wait for the process to complete.
  11. Uncheck: Yes, install Google Chrome as my default browser
  12. Uncheck: Yes, install Google Toolbar for Internet Explorer
  13. Click: Regular Installation
  14. Click: Continue
  15. Wait for installation to complete.
  16. Click: Done
  17. Notice the new Avast icon in the lower right.
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  1. Click: Start
  2. Click: Control Panel
  3. a. Click: Performance and Maintenance (if Control Panel is set to Category View)
    b. Click: System (if Control Panel is set to Category View)
    c. Double-click: System (if Control Panel is set to Classic View)
  4. Click: Remote tab
  5. Click: [Select Remote Users]
  6. Click: [Add]
  7. Enter the username that cannot log in.
  8. Click: [OK]
  9. Click: [OK]
  10. Click: [OK]
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  1. Click: Start
  2. Click: My Computer
  3. Locate the folder that generates the Access Denied error.
  4. Right-click and select: Sharing and Security
  5. Click: Security (if there is no Security tab, you missed one of the Notes above)
  6. Click: [OK]
  7. Click: [Advanced]
  8. Click: Owner
  9. Click: Administrators
  10. Check: [x] Replace owner on subcontainers and objects
  11. Click: [OK]
  12. Click: [Yes]
  13. Click: [OK]
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