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Note: Microsoft Fix it has been renamed Microsoft Easy fix. Open https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions and follow the instructions.

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  • This procedure only works for some programs. We will use Adobe Reader as an example.
  1. Click: Start
  2. Click: Control Panel
  3. a. Click: Add or Remove Programs (if Control Panel is set to Category View)
    b. Click: Add or Remove Programs (if Control Panel is set to Classic View)
  4. Select the program that is not working.
  5. Click: Change
  6. Select the Repair option.
  7. Click: Next
  8. Wait for the process to complete.
  9. Click: Finish
  10. Click the red X to close Add or Remove Programs.
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  1. Click: Start
  2. Click: Control Panel
  3. a. Click: Network and Internet Connections (if Control Panel is set to Category View)
    b. Click: Network Connections (if Control Panel is set to Category View)
    c. Double-click: Network Connections (if Control Panel is set to Classic View)
  4. Right-click the network connection showing as: Connected
  5. Click: Repair
  6. Click: Close
  7. Right-click the network connection showing as: Connected
  8. Click: Disable
  9. Right-click the same network connection
  10. Click: Enable
  11. Run the Network Connection Wizard
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