1. Click: Start
  2. Click: Control Panel
  3. a. Click: Uninstall a program (if Control Panel is set to Control Panel Home)
    b. Double-click: Programs and Features (if Control Panel is set to Classic View)
  4. Click: Turn Windows features on or off
  5. Click: Continue
  6. Wait for the process to complete
  7. Uncheck: Indexing Service
  8. Click: OK
  9. Wait for the process to complete
  10. Wait some more (it really hasn’t crashed)
  11. Click: Restart Now
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  1. Click: Start
  2. Click: Control Panel
  3. a. Click: System and Maintenance (if Control Panel is set to Control Panel Home)
    b. Click: System (if Control Panel is set to Control Panel Home)
    c. Double-click: System (if Control Panel is set to Classic View)
  4. Click: Advanced system settings
  5. Click: Continue
  6. Click: Settings (under the Performance heading)
  7. Click: Adjust for best performance
  8. Click: OK
  9. Click: OK
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  1. Click: Start
  2. Click: All Programs
  3. Click: Acessories
  4. Click: System Tools
  5. Click: Disk Cleanup
  6. Click: Files from all users on this computer
  7. Click: Continue
  8. Wait for the process to complete
  9. Click: OK
  10. Click: Delete Files
  11. Wait for the process to complete
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  • First, check your antivirus status.
  • This tutorial assumes that there is no antivirus software already installed.
  • There are many good antivirus products available. For demonstration purposes, we will use the free Microsoft Security Essentials
  • We will use the Microsoft Internet Explorer web browser. The process will appear slightly different if you use a different web browser.
  1. Click the down-arrow if Malware protections shows: Check settings
  2. Click: Find a program
  3. Scroll down
  4. Click: Microsoft Security Essentials
  5. Click: Download Now
  6. Click: Save
  7. Wait for security scan
  8. Click: Run
  9. Click: Next
  10. Click: I accept
  11. Select: Join the Customer Experience Improvement Program (optional)
  12. Click: Next
  13. Click: Next
  14. Click: Install
  15. Wait for the process to complete
  16. Click: Restart now
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  1. Click: Start
  2. Click: Control Panel
  3. a. Click: System and Maintenance (if Control Panel is set to Control Panel Home)
    b. Click: System (if Control Panel is set to Control Panel Home)
    c. Double-click: System (if Control Panel is set to Control Panel Home)
  4. Click: System Protection
  5. Check: Local Disk (C:) (System)
  6. Click: Apply
  7. Click: Create
  8. Type a label of your choice for the restore point
  9. Click: Create
  10. Wait for the process to complete
  11. Click: OK
  12. Click: OK
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